Your Flowers
As you may appreciate as we deal in fresh products and require 72 hours’ notice to ensure the procurement of the flowers for your order. In many instances we have a selection of flowers available day to day, and should your order be urgent please do feel to contact us so we may discuss your requirements further. Our flowers are sourced from auctions in Holland, from local flower growers.
Our bouquets are aqua packed in water, enveloped with colour complimenting wrap and finished with fabric ribbon. A complimentary sachet of flower food and care instructions are included alongside a card for a message of your choice for the recipient.
Amendments
Should you wish to make alterations to your order please contact us by phone or email no later than two working days before the delivery date.
We can be reached on ……………. where an answer machine is available, our email address is fancyflowers.somerset@gmail.com
Payment
We have two methods of payment available, by visa debit/credit card and via PayPal.
Our site will allow you to pay for your order, sadly we are unable to accept payment by cheque or cash on delivery.
Refunds and Returns
If there is an issue with your order, we must be notified within 24 hours of delivery with photographic evidence showing the issue/query.
All designs are sent with a care card advising of the best way to care for your flowers to ensure their longevity. As you may appreciate, we cannot be held responsible for the aftercare of the flowers once they have been received by the recipient.
Cancellation
If I am unable to complete your order, I will try my best to inform you as soon as possible.
Information
Whilst every endeavour is taken to ensure the accuracy of the information used on our website there will be instances whereby some flowers and products may not be available.
In these instances, a substitute flower/item of a similar or greater value/quality will be used with no loss to yourselves.
The flowers we use are seasonal and we aim to provide each person with a beautifully bespoke design, this means that we may use slightly different flowers to create your bouquet/arrangement from those pictured. We will, of course, work to use similar colours to keep the design in keeping with your colour choice.
Colour Options
Red
Yellow
White / Green
Orange
Purple
Pink
Pastel – an array of pale pastel, cream and white flowers giving a subtle and gentle looking arrangement.
Vibrant – a joyous burst of colour in bold and vibrant colours.
Whites and Greens – a classic colour combination of clean crisp white and green flowers and foliage.
Seasonal – colours of the season, with the flowers and foliage’s reflecting the ever-changing seasons of the time of year
Carefully selected flowers and foliage’s will be crafted into a beautiful handtied bouquet for your order.
Our bouquets are aqua packed in water, enveloped with colour complimenting wrap and finished with fabric ribbon. A complimentary sachet of flower food and care instructions are included alongside a card for a message of your choice for the recipient.